TERMS AND CONDITIONS

Welcome to Luscherie. These Terms and Conditions govern your use of https://envites.my (the "Site") and the purchase of our products. By accessing the Site, registering an account, or purchasing our invitation suites, you agree to be bound by these terms.

1. GENERAL PROVISIONS

• Site Governance: Luscherie reserves the right to amend, update, or remove any portion of these Terms and Conditions at any time without prior notice. Continued use of the Site signifies acceptance of the revised terms.

• Intellectual Property and Copyright: Unless specified otherwise, all creative artwork, website imagery, custom design frameworks, crests, text, layouts, logos, graphics, interface configurations, and system source codes featured on envites.my are the absolute intellectual property of Luscherie and are protected by global copyright and trade dress laws. A limited, personal use license is granted to buyers; commercial replication, modification, distribution, or resale is strictly prohibited.

• Governing Law: These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

2. ACCOUNT, PRICING & PAYMENT POLICIES

• Pricing: All prices are listed in Malaysian Ringgit (MYR). We reserve the right to modify prices, packages, and processing surcharges at any time without prior notice.

• Payment Completion: Full payment is required at the time of purchase via our integrated online payment gateways. Work will not commence, and design assets will not be reserved or drafted, until full payment validation is confirmed by our processing bank.

• Data Accuracy: It is the Client’s sole responsibility to ensure all email addresses, phone contacts, and customized text details provided during registration or checkout are functional and error-free.

• Site Typos & Omissions: Luscherie reserves the right to correct any typographical mistakes, description inaccuracies, or pricing omissions on envites.my without prior notice, even after an order has been placed.

• Indemnification: You agree to defend, indemnify, and hold harmless Luscherie and envites.my from and against any claims, damages, liabilities, or legal fees arising from your use of the Site or breach of this agreement.

3. PRODUCTION TIMELINES & THE PRE-ORDER ROADMAP

To maintain our premium craftsmanship standards, Luscherie operates strictly on a planned reservation queue.

• 3-Month Minimum Pre-Order Lead Time: All customized printed stationery suites and advanced digital invitation integrations require a minimum pre-order processing window of three (3) months prior to the target distribution date. Clients may book their order early to lock in current promotional pricing, regardless of how distant the event date is.

• 3-Week Creative Design Turnaround: Once a Client completely submits their event data sheet, copy texts, and custom specifications into our dashboard, the creation and rendering of the first digital draft suite requires a minimum of twenty-one (21) days (3 weeks).

• Physical Print Production: Following the Client’s formal, explicit written sign-off on the final digital proof, physical print pressing and finishing require a timeline of ten (10) to twenty (20) business days (excluding shipping transit).

• Business Hours Exception: All calculated processing days strictly exclude Saturdays, Sundays, and Malaysian Public Holidays.

• Rush Orders: Requests to compress our standard creative or print timelines are subject to current studio capacity. Approved "Rush Orders" will incur a 20% surcharge on the total purchase price.

4. DIGITAL INVITATIONS POLICY

4.1 Creative Discretion and Design Evolution

Luscherie retains absolute creative control over its web collection. We reserve the right to modify, update, refine, or universally overhaul any existing digital invitation designs, layouts, typography (fonts), animations, background textures, or visual structures at any time. These visual upgrades are pushed centrally across our system to ensure our live digital catalog consistently reflects our current premium signature style, creative brand evolution, and luxury aesthetic standards.

4.2 Centralized Web Architecture & Data Scope

Because envites.my operates on a centralized cloud infrastructure, aesthetic optimizations apply automatically to existing and live invitation links. The purchase of a digital product grants the Client a personal, perpetual license to host their specific text data (such as RSVP counters, event timelines, names, and coordinates); it does not grant permanent ownership or frozen rights over the specific visual layout or design template version active at the literal second of checkout.

Luscherie is under no obligation to revert to or maintain obsolete, discontinued, or legacy design styles for individual client links. If an aesthetic update conflicts heavily with a client's preference, Luscherie may, purely as a gesture of goodwill and subject to web compatibility, assist in migrating the data files over to an alternative active layout within our current catalog.

4.3 Technical Bounds & Mobile Security Constraints

• Audio Interactivity: In alignment with global mobile operating system privacy frameworks (such as Apple iOS Safari and Google Chrome), audio backgrounds are blocked from playing automatically. A physical user gesture (clicking an "Open Invitation" or interaction button) is technically mandatory to trigger sound tracks. Luscherie explicitly rejects hidden third-party tracking players (e.g., hidden YouTube widgets) to ensure an ad-free, high-speed, and secure presentation.

• Third-Party API Dependency: Our digital suites integrate third-party navigation APIs, including Google Maps and Waze. Luscherie is not responsible for map loading anomalies, downtime, or structural software changes enforced by these external tech providers.

• Digital Refund Exclusions: Due to the instant, digital deployment nature of web invitations, all digital sales are final. No cancellations or structural refunds are issued once dashboard permissions or live links have been initiated.

4.4 Digital Template & Design Modification Policy

• As-Is Basis: All digital invitations and stationery templates are provided as displayed on the product page. Due to the digital nature of our products, all sales are final once delivered.

• Post-Purchase Custom Design Requests: Custom design modifications—such as requests to alter core color palettes, background themes, custom layouts, or graphic elements after purchase—are strictly not supported or entertained.

• When Changes Are Permitted: Adjustments are exclusively limited to:

  • Technical Platform Errors: Glitches or formatting bugs resulting from an error on our part (must be reported within 7 days of purchase).

  • Incorrect Product Delivery: Receiving a template file that does not match your purchase description (must be reported within 7 days).

• Client-Side Editing: Customers may utilize the built-in text and font customization tools available on the platform to adjust text size or font style within the permitted parameters of their active template.

4.5 Audio Licensing & Copyright Restrictions

To comply with international copyright laws and protect the Site, Client platforms, and hosted web content from content strikes, takedown notices, or infringement claims, all background audio selections are strictly restricted to Luscherie’s pre-approved, curated music library. Luscherie does not permit, upload, or integrate custom, commercial, or third-party audio tracks provided by the Client outside of the verified catalog. Audio availability within the catalog is subject to change at Luscherie's discretion based on licensing agreements.

5. PRINTED STATIONERY POLICY

5.1 Material Disclaimers & Print Variations

• Color Calibration Tolerances: Luscherie utilizes digital presses. Visual color hues vary across digital monitors, tablet displays, and raw ink-to-paper absorption. An industry-accepted variance threshold of 5% to 10% between the digital screen preview (RGB) and the final printed stock (CMYK) is expected. Screen displays cannot serve as an exact color-matching metric.

• Trimming and Die-Cutting Margins: Mechanical shifting during final paper trimming, sheet binding, or die-cutting carries an industry-standard structural margin of error of $+/-5\text{mm}$.

• Single Iteration Rule: Each ordered printed batch accommodates one singular text dataset. Splitting an order quantity to accommodate two distinct variations of event details within a single print cycle is prohibited.

5.2 Design Changes & Switch Processing Fees

• Clients may request to change their selected print template line entirely free of charge before our design team initiates the initial digital drafting process.

• Once creative drafting or custom typesetting has actively commenced, any structural modification or swap of the chosen invitation style will incur a mandatory RM50.00 processing fee.

5.3 Material Out-of-Stock Scenarios

While we actively secure specialized cardstocks, paper lines, and premium foil elements, stock deficits may occur. If a material goes on backorder, the client will be immediately notified to choose between waiting for fulfillment, swapping to an alternative layout stock of equal caliber, or receiving a full cancellation refund. If no active cancellation is logged before production begins, it is deemed that the client accepts the adjusted delivery schedule.

5.4 Quality Reviews, Exchanges, and Claims

• The Client must review their physical print parcel upon delivery. Any product damage, quantity shortfalls, or production defects must be reported to our customer support desk within three (3) days of receipt.

• The items under dispute must be returned in full, completely unused, and packed within their original luxury shipping boxing within seven (7) days for evaluation.

• Luscherie does not issue replacements, reprints, or financial remedies based on photographic or video documentation alone; full physical material returns are required. Return transit postage is the responsibility of the sender.

5.5 Client Proofreading Responsibility and Reprint Surcharges

• Final Approval Liability: The Client bears sole and absolute responsibility for proofreading all digital drafts. This includes checking spelling, grammar, dates, times, addresses, honorifics, and layout placement. Once the Client provides formal, explicit written or digital sign-off approving a draft for production, Luscherie is released from all liability for any errors found thereafter.

• Printing Errors: Luscherie will only bear the cost of a reprint if the physical final product deviates directly from the final approved digital proof due to a printing or mechanical press error on our part.

• Client-Approved Typos & Reprint Fees: If an error is discovered post-printing on a layout that the Client explicitly approved, the Client must bear the cost of a reprint. Because the creative design labor has already been completed, Luscherie will offer a discounted reprint rate of 50% of the original product's base purchase price to cover raw material and mechanical press setup costs. This discount excludes any shipping fees or specialized finishes (such as custom hot-stamping foil blocks or intricate laser-die molds), which must be paid at 100% full cost by the Client.

• Strict Timeline Deadline Constraint: Any request for a client-approved typo reprint must be officially requested and processed a minimum of ten (10) business days prior to the scheduled date of the event. If the timeline is shorter than ten (10) business days, Luscherie reserves the absolute right to refuse the reprint request to prevent courier transit delays outside of company control from disrupting the event.

5.6 Print Order Cancellations and Creative Labor Deductions

If a physical printing contract is requested to be terminated prior to final ink production, the following retention schedules apply to compensate for dedicated creative design labor:

• Cancellation prior to drafting initialization: Subject to a flat RM10.00 administrative fee.

• Cancellation after drafts are generated (prior to revision cycles): Subject to a penalty fee equal to 10% of the total contract value.

• Cancellation during active revision phases: Subject to a penalty fee equal to 20% of the total contract value.

• Cancellation after print layout validation: No refunds, rollbacks, or cancellations are accepted once physical printing, hot stamping, or laser cutting has been authorized.
  
  

6. PRE-ORDER & URGENT ORDER POLICY

6.1 Pre-Order Duration

• All Luscherie printed stationery is made to order and requires time for personalisation, draft preparation, customer approval, printing, finishing, quality checking and delivery.
• Our stated pre-order duration is the recommended minimum period required for your order to be completed comfortably before your event. Customers are strongly advised to place their orders within the stated pre-order period and to allow additional time for courier delivery and any unforeseen circumstances.
• Please note that the event date provided by the customer does not automatically constitute a guaranteed delivery date unless this has been specifically confirmed by Luscherie.

6.2 Orders Placed Close to the Event Date

• An order is considered time-sensitive or urgent when it is placed with insufficient time to accommodate our normal pre-order duration and a reasonable buffer before the event.
• We may accept such orders where production capacity allows. However, acceptance of an urgent order does not mean that the normal production process, courier transit time or possibility of unforeseen issues no longer applies.
• By proceeding with an urgent order, the customer acknowledges that there may be little or no remaining time between completion of the order and the event date.

6.3 Why We Recommend a Buffer Period

• Even with careful checking, unforeseen production issues may occasionally occur. These may include printing defects, finishing errors, incorrect quantities, production mistakes or other issues requiring correction or replacement.
• For orders placed within our recommended pre-order period, the additional time before the event provides a reasonable opportunity for us to rectify such issues.
• For urgent orders, this buffer period may no longer exist.

6.4 If Luscherie Makes a Mistake

• Where an error is confirmed to have occurred on our end, Luscherie will remain responsible for correcting the affected item in accordance with our usual correction/reprint policy.
• We will proceed with the appropriate correction or replacement as soon as reasonably possible.
• However, for urgent or last-minute orders, we cannot guarantee that the corrected or replacement items will arrive before the customer's event date, particularly where the order was originally placed without sufficient time for a correction and redelivery cycle.
• Our responsibility to rectify an error remains. The risk of insufficient time for that rectification to be completed before the event is borne by the customer when choosing to proceed outside the recommended pre-order period.

6.5 Courier & Delivery

• Courier transit time is separate from Luscherie's production duration. Estimated courier delivery dates are not guaranteed by Luscherie and may be affected by circumstances outside our control.
• Customers should therefore calculate their ordering timeline based on:
• Production period + delivery period + reasonable correction buffer —not solely according to the number of days remaining before the event.

6.6 By Proceeding With an Urgent Order

By confirming an order that falls outside our recommended pre-order period, the customer acknowledges and agrees that:

1. The order is being placed with a shortened preparation timeline.
2. Luscherie will make reasonable efforts to complete and dispatch the order promptly, but arrival before the event cannot be guaranteed unless expressly stated otherwise.
3. If an error on Luscherie's end requires correction or replacement, Luscherie will still rectify the error.
4. The correction will be carried out according to the earliest reasonably available production and delivery timeline.
5. Where insufficient time remains for the corrected item to arrive before the event, this timing risk is accepted by the customer as part of proceeding with an urgent order.